Thank you for shopping with BaginBorse. We are committed to delivering your order safely, efficiently, and with complete transparency. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed after payment has been successfully received and verified.

• Processing Time: 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional events, processing may take slightly longer.

Customers will receive an order confirmation by email immediately after placing an order.

Shipping Destinations

We currently deliver to selected countries within Europe.

If your country is unavailable during checkout, please contact our customer support team before placing an order.

Delivery Time

Estimated delivery times are:

Delivery estimates are provided for guidance only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after the shipment has been handed over to the courier.

Delivery Partners

We work with reliable logistics providers depending on the destination country and shipping requirements to ensure safe and timely delivery.

The courier used for your order may vary based on location and service availability.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure:

• Recipient name is correct.
• Street address is complete.
• Postal code is accurate.
• Phone number is valid.

BaginBorse cannot be held responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to an unavailable recipient or an incorrect address, the courier may:

• Attempt another delivery.
• Hold the parcel at a local collection point.
• Return the package to us.

Additional shipping costs may apply if the package must be reshipped.

Customs & Import Charges

For orders delivered within our supported European markets, customers generally should not expect additional customs charges at delivery.

If customs authorities apply any local duties or taxes outside our standard shipping regions, these charges remain the responsibility of the customer.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• High shipping volumes
• Customs inspections
• Severe weather
• Public holidays
• Courier operational issues

We appreciate your patience and will assist in tracking delayed shipments whenever possible.

Lost Packages

If your tracking information has not updated for an extended period or your package appears lost, please contact our customer support team.

We will investigate the shipment with the carrier and work towards an appropriate resolution.

Damaged Parcels

If your order arrives visibly damaged:

1. Take clear photographs of the package and product.
2. Contact us within 48 hours of delivery.
3. Include your order number and supporting photographs.

Our support team will review the issue and provide an appropriate solution.

Incorrect Items

If you receive an incorrect product, please notify us within 14 days of receiving your order.

We will arrange an appropriate resolution after verifying the order details.

Contact Us

If you have any questions regarding shipping, please contact us:

BaginBorse

Email: info@baginborse.com
Phone: +447853744823

Business Hours:
Monday – Friday
09:00 – 18:00 (GMT)