Welcome to the BaginBorse FAQ page.
Here you’ll find answers to the most common questions about ordering, payments, shipping, returns, and customer support.
If you cannot find the information you need, please contact us at info@baginborse.com.
Orders
How do I place an order?
Simply browse our collection, select your preferred product, choose any available options, add it to your shopping cart, and proceed to our secure checkout.
Can I change my order after placing it?
If your order has not yet entered the processing stage, we may be able to make changes.
Please contact us as soon as possible after placing your order.
Can I cancel my order?
Orders may be cancelled before they are prepared for shipment.
Once an order has been dispatched, it cannot be cancelled. You may still request a return after receiving your order in accordance with our Refund & Returns Policy.
Payments
Which payment methods do you accept?
Available payment methods may include:
- Visa
- Mastercard
- American Express (where available)
- Apple Pay (where available)
- Google Pay (where available)
- Klarna (where available)
The payment methods shown during checkout are the payment options available for your order.
Is my payment secure?
Yes.
All payments are processed through secure payment providers using industry-standard encryption technology.
BaginBorse does not store your payment card information.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Incorrect payment information
- Insufficient funds
- Bank security checks
- Payment provider verification
- Temporary technical issues
If the issue continues, please contact your bank or try another payment method.
Shipping
How long does delivery take?
Estimated delivery times are:
- Germany: 5–10 business days
- Austria: 5–10 business days
- France: 5–10 business days
- Italy: 5–10 business days
- Other European destinations: 6–12 business days
Delivery times may vary depending on your location and shipping carrier.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear.
Do you ship internationally?
We currently ship to selected European countries.
If your country is not available during checkout, please contact us before placing your order.
What happens if my package is delayed?
Occasionally, deliveries may be delayed due to courier operations, customs procedures, weather conditions, or high shipping volumes.
If your package has not arrived within the estimated delivery period, please contact our customer support team.
Returns & Refunds
Can I return my order?
Yes.
You may request a return within 14 days of receiving your order, provided the item is unused and returned in its original condition.
Please review our Refund & Returns Policy for full details.
How do I request a return?
Contact our customer support team with:
- Your order number
- Your name
- The reason for your return
We will provide further return instructions.
How long does a refund take?
After your returned item has been received and approved, refunds are generally processed within 5–10 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.
Who pays for return shipping?
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Products
Are your products new?
Yes.
All products sold by BaginBorse are supplied as new and undergo quality inspection before dispatch.
Will the product look exactly like the photos?
We make every effort to display products as accurately as possible.
However, slight differences in colour or appearance may occur due to lighting conditions or individual device screens.
How do I care for my bag?
To help extend the life of your bag, we recommend:
- Store it in a cool, dry place.
- Avoid prolonged exposure to direct sunlight.
- Keep it away from excessive moisture.
- Clean with a soft, dry cloth.
- Avoid harsh cleaning chemicals.
Account
Do I need an account to place an order?
No.
You may place an order as a guest if guest checkout is available.
Creating an account allows you to view your order history and manage your account information more easily.
I forgot my password. What should I do?
Click Forgot Password on the login page and follow the instructions sent to your registered email address.
Customer Support
How can I contact BaginBorse?
Phone
+44 7853 744823
What are your business hours?
Monday – Friday
09:00 – 18:00 (GMT)
Saturday
10:00 – 16:00 (GMT)
Sunday
Closed
How quickly do you respond?
We aim to reply to most enquiries within 1 business day.
Response times may be slightly longer during holidays or promotional periods.
Still Need Help?
If your question is not answered above, our customer support team is happy to assist.
BaginBorse
Email: info@baginborse.com
Phone: +44 7853 744823
Business Hours:
Monday – Friday: 09:00 – 18:00 (GMT)
Sunday: Closed