Last Updated: July 2026
At BaginBorse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Please read this policy carefully before placing your order.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and tags (where applicable).
- Be free from signs of wear, damage, or alteration.
- Be returned securely packaged.
Returns that do not meet these conditions may not be accepted.
How to Request a Return
To start a return, please contact our customer support team before sending your item.
Please include:
- Your order number
- Your full name
- The reason for your return
- Photos (if the item is damaged, defective, or incorrect)
Our support team will provide return instructions after reviewing your request.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Exchange Policy
If you receive a damaged, defective, or incorrect item, we will work with you to provide an appropriate solution, which may include an exchange or replacement where applicable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging (if applicable)
We will investigate the issue and provide an appropriate resolution as quickly as possible.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products may not be eligible for return if they have been used or are no longer in their original condition.
Any such exclusions will be clearly stated on the relevant product page where applicable.
Return Shipping
Unless the return is due to our error (such as a defective or incorrect item), customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your payment provider or bank.
- If the issue persists, contact our customer support team for assistance.
Order Cancellation
Orders may be cancelled before they have been processed for shipment.
If your order has already been dispatched, it cannot be cancelled. In this case, you may request a return after delivery in accordance with this policy.
Refused Deliveries
If a customer refuses delivery without prior agreement or fails to collect a parcel from the courier or collection point, any return shipping or handling costs incurred may be deducted from the refund where permitted by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
BaginBorse
Email: info@baginborse.com
Phone: +447853744823
Business Hours:
Monday – Friday
09:00 – 18:00 (GMT)